The work of the registration team is vital to everything else that happens during VBS. Without gathering adequate information a day of VBS can quickly dissolve into chaos. In many ways the registration team holds the keys, or at least the details, to the VBS kingdom. If I were training the registration team at my church today I would definitely want them to know how important and valued they are. I would also want them to know these six things:
1. The registration team creates the first human impression many parents and kids experience, not only of VBS but of the church. (I say human impression because in reality first impressions are made by the promotional materials and methods used to publicize VBS and the exterior appearance of the church campus as families arrive.) As the first human impression the registration team becomes the first church members to connect with unchurched guests. Even though they may spend only a few minutes with the families they will create a lasting impression.
2. The registration team must relationally connect with kids AND parents. When there are dozens of families waiting in line to register it is easy to become so involved in getting ink on paper - my term for filling at the registration form - that members of the registration team fail to relationally and emotionally connect with the parents. Since registration team members are typically seated it is easy and sometimes expedient to never look up beyond the eye level of kids. It is important for the registration team to not only acknowledge the parent as the source of information needed to complete the form, but to acknowledge them as individuals who also need to connect to the Gospel and the church.
3. The registration team needs to have at least a summary knowledge of the daily Biblical content. I want the registration team at my church to be able to not only assure parents their kids will have fun at VBS, but I want them to be able to let parents know some of what their kids will be learning about Jesus Christ.
4. Since the registration team is the first church members some families will meet, team members need to be about to give information and answer questions not only about VBS but about the church in general. It creates a poor first impression when a parent ask what time and where they should pick their kids up and the registration doesn't know the answer.
5. The registration team is vital to the process of continuing connections with unchurched families following VBS. It is important to capture as much information as possible and not just fill in the blanks. I want my team to know they have permission to record additional information such as parent's occupation, how long the family has lived in the area, and other information they might learn while registering the kids. Information that is not formally requested on the registration form is often some extremely valuable when making continued connection (follow-up) contacts.
6. Once registration is complete I want my team to know they are still needed. While it is important for at least one or two members to remain in the registration area to care for late arrivers, I want the rest of the team to transition other areas such as the prayer team. What a great gift for other workers to know there is a dedicated team praying for them as they are teaching God's Word in Bible study or assisting kids in making Scriptural applications during crafts and recreation.
Jerry Wooley, @vbsguy, has served as LifeWay's VBS Ministry Specialist since 2006.